RO-2026-0142

Repair In Progress

2018 Honda Civic · Robert Hayes · Created 2026-09-08

Scheduled

Checked In

Waiting for Inspection

Inspection In Progress

Needs Diagnosis

Diagnosis In Progress

Diagnosis Complete

Estimate Needed

Estimate Sent

Waiting for Customer Approval

Approved

Waiting for Parts

Parts Received

Ready for Technician

Repair In Progress

Waiting on Additional Approval

Quality Control

Test Drive

Ready for Pickup

Completed

Customer Concern

Brake squeal when cold, due for service.

Diagnostic Notes

Front pads at 3mm. Rotors within spec.

Technician Findings

Front pads worn, rears fine. Wipers drying out.

Jobs

Front Brake Service

HighIn Progress

1.5h labor @ $110.00Labor: $165.00Parts: $121.00Total: $286.00

Pads + rotors

Clocked in · 1.2h actual·Eff: 125%

Replace Wiper Blades

LowApproved

0.2h labor @ $110.00Labor: $22.00Parts: $12.00Total: $34.00

Cabin Air Filter

LowDeclined

0.3h labor @ $110.00Labor: $33.00Parts: $6.00Total: $39.00

Declined by customer

Digital Inspection

View all

Front Brake PadsAttention

Brakes · 3mm

Your front brake pads are worn to 3mm and should be replaced soon to avoid rotor damage.

Rear Brake PadsGood

Brakes · 6mm

Front TiresMonitor

Tires · 5/32

Front tires have 5/32 tread — safe now, plan to replace before winter.

Engine OilGood

Fluids

Battery HealthMonitor

Battery · 12.3V

Battery voltage is slightly low; we'll monitor it.

Front StrutsGood

Suspension

Wiper BladesMonitor

Exterior

Wiper blades are drying out.

Parts

View all

Front Brake Pads

Bosch · BP-HON-181 · Qty 1

$68.00

ETA 2026-09-09

Received

Brake Rotors

Centric · BR-HON-181 · Qty 2

$62.00

ETA 2026-09-09

Received

Estimate & Totals

Estimate total$320.00

Approved total$286.00

Labor$187.00

Parts$133.00

Shop supplies$9.00

Taxes$25.00

PaymentUnpaid

Customer & Vehicle

Robert Hayes

555-1001Text

2018 Honda Civic

SPR-881 · 84,200 mi · Silver

Assignments

TechnicianDale Foster

AdvisorMaria Lopez

BayBay 1

PromisedSep 9, 5:00 PM

Communication

TextOutbound

Your vehicle has been checked in at J & J Automotive. We will update you as we work through the inspection and diagnosis.

TextOutbound

Your estimate is ready for review.

Internal Notes

Customer loyal, consider loyalty discount.

Status History

No status changes recorded yet. Moving this RO across stages will log each change here.